--- title: "FAQs | Hey Clay" description: "Sculpt, play, collect! Bright air-dry clay & fun app with animated guides for kids. Buy sets and turn your DIY creations into toys!" canonical_url: "https://global.hey-clay.com/pt/faq" locale: pt meta: keywords: "Hey Clay, heyclay, sculpting toy, sculpting clay, air-dry clay, non-sticky clay, interactive app, creative play" "og:description": "Sculpt, play, collect! Bright air-dry clay & fun app with animated guides for kids. Buy sets and turn your DIY creations into toys!" "og:image": "https://global.hey-clay.com/_og/d/a_FAQs%2Cc_Hc%2Ctitle_FAQs%2Cdescription_~U2N1bHB0LCBwbGF5LCBjb2xsZWN0ISBCcmlnaHQgYWlyLWRyeSBjbGF5ICYgZnVuIGFwcCB3aXRoIGFuaW1hdGVkIGd1aWRlcyBmb3Iga2lkcy4gQnV5IHNldHMgYW5kIHR1cm4geW91ciBESVkgY3JlYXRpb25zIGludG8gdG95cyE%2Cp_Ii9wdC9mYXEi%2Cs_dAmKUz5KA2oBFvnA.png" "og:image:alt": FAQs "og:image:height": "600" "og:image:type": image/png "og:image:width": "1200" "og:title": "FAQs | Hey Clay" "twitter:description": "Sculpt, play, collect! Bright air-dry clay & fun app with animated guides for kids. Buy sets and turn your DIY creations into toys!" "twitter:image": "https://global.hey-clay.com/_og/d/a_FAQs%2Cc_Hc%2Ctitle_FAQs%2Cdescription_~U2N1bHB0LCBwbGF5LCBjb2xsZWN0ISBCcmlnaHQgYWlyLWRyeSBjbGF5ICYgZnVuIGFwcCB3aXRoIGFuaW1hdGVkIGd1aWRlcyBmb3Iga2lkcy4gQnV5IHNldHMgYW5kIHR1cm4geW91ciBESVkgY3JlYXRpb25zIGludG8gdG95cyE%2Cp_Ii9wdC9mYXEi%2Cs_dAmKUz5KA2oBFvnA.png" "twitter:image:alt": FAQs "twitter:title": "FAQs | Hey Clay" --- > Index of every page on this site: [llms.txt](https://global.hey-clay.com/llms.txt) Search questions ![FAQs](https://global.hey-clay.com/images/faq.webp) # About HEY CLAY What is HEY CLAY? Where can I buy the HEY CLAY sets? What does the HEY CLAY clay set include? Do I need to buy special tools to sculpt with HEY CLAY? Where can I find the step-by-step guides? How can I create a character? How long does it take for clay to harden? Can I paint the clay after it dried? What can I do if the clay becomes too hard to use? The characters look like they were made by a very talented artist. Is it really possible to create something similar? What happens to clay after it dries? How do I contact customer support if I have any issues? ```json {"@context":"https://schema.org","@graph":[{"@id":"https://global.hey-clay.com/#website","@type":"WebSite","inLanguage":"pt-PT","name":"Hey Clay","url":"https://global.hey-clay.com/","publisher":{"@id":"https://global.hey-clay.com/#identity"},"translationOfWork":{"@id":"https://global.hey-clay.com/#website"}},{"@id":"https://global.hey-clay.com/pt/faq#webpage","description":"Sculpt, play, collect! Bright air-dry clay & fun app with animated guides for kids. 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Sculpt, play, and collect characters from dozens of universes.","email":"support@hey-clay.com","name":"HEY CLAY","url":"https://global.hey-clay.com","areaServed":{"@type":"Place","name":"Worldwide"},"brand":{"@type":"Brand","name":"HEY CLAY","logo":"https://global.hey-clay.com/logo/heyclay-header.webp"},"contactPoint":[{"@type":"ContactPoint","contactType":"customer support","email":"support@hey-clay.com","url":"https://global.hey-clay.com/faq"},{"@type":"ContactPoint","contactType":"sales","description":"Distributor inquiries","url":"https://global.hey-clay.com/#distributors"}],"hasOfferCatalog":{"@type":"OfferCatalog","name":"HEY CLAY Products","url":"https://global.hey-clay.com/shop"},"knowsAbout":["Air-dry clay toys","Children's creative play","Sculpting kits","Educational toys","Retail loyalty programs"],"logo":{"@id":"https://global.hey-clay.com/#logo"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://global.hey-clay.com"},"sameAs":["https://www.facebook.com/pages/HEY-CLAY/1590378327913425","http://www.youtube.com/c/Hey-clay","https://www.instagram.com/hey.clay","https://www.linkedin.com/company/28543820/"]},{"@id":"https://global.hey-clay.com/pt/faq#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://global.hey-clay.com/pt"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/1","@type":"Question","inLanguage":"pt-PT","name":"What is HEY CLAY?","acceptedAnswer":{"@type":"Answer","text":"HEY CLAY is a unique combination of non-sticky clay and an entertaining app that immerses kids in creativity across different dimensions. \n\nThe hands-on experience of sculpting a character develops imagination, fine motor skills, and creative thinking. \n\nThe app adds a digital layer, helping kids build a character in a simple and fun way with step-by-step guides that feel like a real-time cartoon.\n\nEven after the character is finished, the creative fun doesn’t stop. The clay hardens within 24 hours and becomes a solid toy that kids can enjoy for a long time. \n\nWith HEY CLAY, you can clay any way! Create whatever you come up with — from pets to space monsters, and even if you don't know how to sculpt, the app will help you become a pro. Make favorite animals, cars, rings, and the most unusual creatures from your imagination — shape your world the way you want it to be!"}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/2","@type":"Question","inLanguage":"pt-PT","name":"Where can I buy the HEY CLAY sets?","acceptedAnswer":{"@type":"Answer","text":"You can buy the HEY CLAY sets in the official e-shop . We offer quality service and fast delivery. Our Support Team is happy to help you with any questions you may have about your order."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/3","@type":"Question","inLanguage":"pt-PT","name":"What does the HEY CLAY clay set include?","acceptedAnswer":{"@type":"Answer","text":"Depending on the theme and the number of characters, each HEY CLAY set may include from 3 to 15 cans of clay and a leaflet with the code that will help you unlock the step-by-step guides in our for free. All the sculpting guides were carefully developed by our team of professional sculptors so we recommend using them to create the most charming characters. \n\nAlso, the sets may include different sculpting tools, modeling accessories, and non-clay components to sculpt your creations like a pro. For example, all the sets from the Motors series come with a car base and wheels to let you drive your car, and all the sets from the Bijou series come with a ring sizer and a cone to help you choose the perfect ring size."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/4","@type":"Question","inLanguage":"pt-PT","name":"Do I need to buy special tools to sculpt with HEY CLAY?","acceptedAnswer":{"@type":"Answer","text":"No, you don't need to buy any special tools. To make some tiny holes for the pupils or draw a mouth, you can use a pencil you have at home or the sculpting tools included in the set. But even without the tools, you will be able to achieve great results. Be creative, everything you come up with will work because with HEY CLAY everything is ok!"}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/5","@type":"Question","inLanguage":"pt-PT","name":"Where can I find the step-by-step guides?","acceptedAnswer":{"@type":"Answer","text":"All our step-by-step guides are available in the HEY CLAY app. To access them, please download our app from the or . Open the app, find your set, and unlock it for free with the code that you will find on the leaflet in your clay box. Check out this YouTube to see how to do it in more detail."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/6","@type":"Question","inLanguage":"pt-PT","name":"How can I create a character?","acceptedAnswer":{"@type":"Answer","text":"The best way is to download the HEY CLAY app for free on the or . There you will find detailed interactive guides. Following the simple steps, you can exactly replicate the characters from the app. Just roll the ball and our step-by-step guides will lead you to create a real masterpiece! However, with HEY CLAY, you can clay any way and even completely change the figure based on your own creative imagination."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/7","@type":"Question","inLanguage":"pt-PT","name":"How long does it take for clay to harden?","acceptedAnswer":{"@type":"Answer","text":"It usually takes 24 hours for clay to completely harden, although the timing depends on the clay thickness and environmental conditions."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/8","@type":"Question","inLanguage":"pt-PT","name":"Can I paint the clay after it dried?","acceptedAnswer":{"@type":"Answer","text":"Sure thing! Once the clay is dried, you can paint it with any acrylic or water-based paint. This will allow you to add even more detail and customize your creations."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/9","@type":"Question","inLanguage":"pt-PT","name":"What can I do if the clay becomes too hard to use?","acceptedAnswer":{"@type":"Answer","text":"We have designed our HEY CLAY to be ready for use as soon as you open the can. However, if this happens, try to knead the clay for a few minutes. This should help restore its pliability. If the issue persists, please write to our Support Team through the form or drop us a line directly at ."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/10","@type":"Question","inLanguage":"pt-PT","name":"The characters look like they were made by a very talented artist. Is it really possible to create something similar?","acceptedAnswer":{"@type":"Answer","text":"Of course! Thanks to the easy-to-follow interactive guides, you can replicate the characters from the app exactly. But even if your result looks different, you’ll have a unique creation that will delight both you and your child. You can also completely change the figure based on your own creative imagination if you wish."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/11","@type":"Question","inLanguage":"pt-PT","name":"What happens to clay after it dries?","acceptedAnswer":{"@type":"Answer","text":"It turns into a solid toy. The clay hardens within 24 hours and becomes a figure to which you can add new details. Additionally, clay figurines become bouncy once they have hardened."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/12","@type":"Question","inLanguage":"pt-PT","name":"How do I contact customer support if I have any issues?","acceptedAnswer":{"@type":"Answer","text":"You can write to our Support Team through the form in the HEY CLAY app or on this website or drop us a line directly at . We are always here to help!"}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/13","@type":"Question","inLanguage":"pt-PT","name":"Is the clay safe for children? Is it wheat/gluten-free?","acceptedAnswer":{"@type":"Answer","text":"HEY CLAY is absolutely safe and non-toxic. It doesn't contain wheat, gluten, nuts, or lactose. It has successfully passed all required EU and US tests, meeting all applicable safety standards. However, young children should be supervised while playing to prevent swallowing small parts and choking. The clay doesn't stick to hands or leave stains on other objects, but we recommend washing hands after use due to hygiene reasons."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/14","@type":"Question","inLanguage":"pt-PT","name":"What age is HEY CLAY suitable for? It says 3+ on the box. What does it mean?","acceptedAnswer":{"@type":"Answer","text":"HEY CLAY is suitable for children who are at least 3 years (36 months) old, although there are multiple cases we are aware of when older children, teens, and adults had a happy clay time with HEY CLAY :) \n\n We recommend that kids use HEY CLAY under parental supervision to avoid swallowing small pieces. The family and friends are welcome to participate to ensure they have the best experience!"}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/15","@type":"Question","inLanguage":"pt-PT","name":"Can I mix Hey Clay with other materials?","acceptedAnswer":{"@type":"Answer","text":"No, although our clay is safe and consists of high-quality ingredients, we don't recommend mixing it with other materials, and we are not responsible for any damages or injuries it may cause. If doing so, you get any allergic reactions, please consult your doctor immediately."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/16","@type":"Question","inLanguage":"pt-PT","name":"Can the clay leave stains on hands and surfaces?","acceptedAnswer":{"@type":"Answer","text":"When used typically, HEY CLAY does not stick to the hands and leaves any stains. However, please avoid exposing HEY CLAY to high temperatures or moisture for an extended period. This could damage the clay texture, and water-based pigments used to create clay could dissolve in water."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/17","@type":"Question","inLanguage":"pt-PT","name":"How can I unlock the guides in the app?","acceptedAnswer":{"@type":"Answer","text":"Each HEY CLAY box contains a leaflet with a code that allows you to unlock the guides for the set you've bought. To unlock the step-by-step guides in the app, you should enter or scan the code printed on the leaflet.\n\n1. Open the Hey Clay app.\n2. Select the set you want to unlock.\n3. Tap on any character.\n4. Press the \"Enter code\" button.\n5. Log in with your Hey Clay account (via email, Google, or Apple).\n6. Enter the code manually or scan the QR code.\n7. Press the \"Activate\" button.\n8. Start claying your new characters! \n\nCheck out this YouTube to see how to do it in more detail.\n\nIf you want to unlock the guides for one or more characters from another set, you can get them through in-app purchases. Also, one character of each set is always available for free."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/18","@type":"Question","inLanguage":"pt-PT","name":"Why should I link the code to the account?","acceptedAnswer":{"@type":"Answer","text":"We recommend always linking the code to your Hey Clay account. The code gives you free access to one selected set. If it's linked to your account, you get a bunch of benefits: \n\n- Never lose access to your content \n- Easily restore your unlocked guides \n- Play on multiple devices \n\nIf the code is not linked to your account, unfortunately, it won't be possible to restore access to your unlocked guides after you reinstall the app."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/19","@type":"Question","inLanguage":"pt-PT","name":"Can I change the account to which I linked the code?","acceptedAnswer":{"@type":"Answer","text":"You can restore the guides on another device using the account to which you linked the code.\n\n1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in with the email, Apple, or Google account to which you linked the code. \n4. Go to \"Settings\". \n5. Tap the \"Restore characters\" button. \n6. Start claying your characters! \n\nIf you have a Family Account, you can also restore guides that other family members have unlocked on their devices.\n\nIf the set remains locked, please write to our Support Team through the form or drop us a line directly at ."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/20","@type":"Question","inLanguage":"pt-PT","name":"I lost the code. What can I do?","acceptedAnswer":{"@type":"Answer","text":"If you have already activated the code and linked it to your Hey Clay account, you can restore access to your set: \n\n1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in with the email, Apple, or Google account to which you linked the code. \n4. Go to \"Settings\". \n5. Tap the \"Restore characters\" button. \n6. Start claying your characters!\n\nIf the set remains locked, please write to our Support Team through the form or drop us a line directly at . \n\nIf you haven't linked the code to your account, unfortunately, you can unlock the guides only through in-app purchases."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/21","@type":"Question","inLanguage":"pt-PT","name":"I unlocked the set but now it's locked again. What can I do?","acceptedAnswer":{"@type":"Answer","text":"If you have already activated the code and linked it to your Hey Clay account, you can restore access to your set: \n\n1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in with the email, Apple, or Google account to which you linked the code. \n4. Go to \"Settings\". \n5. Tap the \"Restore characters\" button. \n6. Start claying your characters!\n\nIf the set remains locked, please write to our Support Team through the form or drop us a line directly at . \n\nIf you haven't linked the code to your account, unfortunately, you can unlock the guides only through in-app purchases."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/22","@type":"Question","inLanguage":"pt-PT","name":"There is no code in my HEY CLAY box. What should I do?","acceptedAnswer":{"@type":"Answer","text":"Please double-check if there is a leaflet in your clay box. The code for unlocking the guides is printed on the leaflet and consists of 12 characters and numbers. \n\nIf the leaflet is missing, please take photos of the back of the box, where the batch number and production date are visible, and indicate in your email where you purchased this set. \n\nPlease send this information to our Support Team at or write your request in the form."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/23","@type":"Question","inLanguage":"pt-PT","name":"How can I restore access to the guides that I've unlocked before?","acceptedAnswer":{"@type":"Answer","text":"If you entered the code from your clay box to unlock the guides and linked it to your Hey Clay account or just bought the content through in-app purchases, you can easily restore it: \n\n1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in with the email, Apple or Google account to which you linked the code. \n4. Go to \"Settings\". \n5. Tap the \"Restore characters\" button. \n6. Start claying your characters!\n\nIf the set remains locked, please write to our Support Team through the form or drop us a line directly at . \n\nIf you entered the code from your clay box to unlock the guides without linking it to your account, unfortunately, there is nothing to be done to restore it and you can unlock the guides only through in-app purchases."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/24","@type":"Question","inLanguage":"pt-PT","name":"There is no set I need in the app. What can I do?","acceptedAnswer":{"@type":"Answer","text":"If there is no requested set in the app, please try to update the app via the App Store or Google Play. \n\nIf it doesn't help, please write to our Support Team through the form or drop us a line directly at ."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/25","@type":"Question","inLanguage":"pt-PT","name":"The app is downloading slowly. Can it be improved?","acceptedAnswer":{"@type":"Answer","text":"The app needs a stable internet connection to download the guides for creating the characters. We recommend installing the app using a Wi-Fi network rather than a mobile internet connection. \n\nAfter launching the app, you may need to wait a little. The progress bar may move gradually. If it is stuck in one place for a long time, this does not mean that the app is not loading. \n\n1. Make sure that your internet connection is available and stable, even after the initial download of the app. \n2. Give the app a little more time to download the content. Meanwhile, you can knead the clay for better shapeability or prepare your sculpting tools. \n3. If the download does not continue, please try to uninstall the app, restart your phone, and reinstall the app. \n\nIf these recommendations didn't help, please write to our Support Team through the form or drop us a line directly at ."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/26","@type":"Question","inLanguage":"pt-PT","name":"The app says that it's not available in my country, but I think it's a mistake. What can I do?","acceptedAnswer":{"@type":"Answer","text":"If you use an Android device, the region (country) is determined by your mobile network operator (SIM card), time zone, and device language. It is also important that the country you are in is selected in your Google Play account settings: \n\n1. Check the time zone (time) set on your device. \n2. Check the language set on your device \n3. Try to switch geolocation off and on. \n\nIf you use an iOS device, please check which region is selected on it: \n\n1. Go to your device settings \n2. Select \"General\", then \"Language & Region\" and \"Region\". \n3. The selected region should correspond to the country you are in. \n\nIf these changes in the phone didn't help, please write to our Support Team through the form or drop us a line directly at ."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/27","@type":"Question","inLanguage":"pt-PT","name":"What is a Family Account?","acceptedAnswer":{"@type":"Answer","text":"It is a shared account for your family, where you can add members and enjoy access to HEY CLAY content together. The guides unlocked by any family member become available to all members and on all devices linked to the Family Account."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/28","@type":"Question","inLanguage":"pt-PT","name":"How can I create a Family Account and add a child's device to it?","acceptedAnswer":{"@type":"Answer","text":"1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in to the account to which you want to add members. \n4. Tap \"Add Member\" (+) in the lower right corner of the \"My Family\" tab. \n5. Have the new member scan a QR code that will appear on the screen or tap the \"Share link\" button to send it to them. \n6. Each QR code can only be used once. Generate additional QR codes to add more members. \n7. Once the QR code is scanned, the new member will appear on the \"My Family\" tab. "}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/29","@type":"Question","inLanguage":"pt-PT","name":"Where can I find a Family Account?","acceptedAnswer":{"@type":"Answer","text":"1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in to your account. \n4. Add members — any account becomes a Family Account once you add your family to it. "}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/30","@type":"Question","inLanguage":"pt-PT","name":"How can I restore access to the guides unlocked on another device?","acceptedAnswer":{"@type":"Answer","text":"1. Open the Hey Clay app. \n2. Tap the \"Profile\" icon on the right side of the \"Home\" screen.\n3. Log in to your account. \n4. Go to \"Settings\". \n5. Tap the \"Restore Characters\" button. \n6. Start claying your characters! "}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/31","@type":"Question","inLanguage":"pt-PT","name":"Will all family members have access to the unlocked content?","acceptedAnswer":{"@type":"Answer","text":"Yes, as long as an authorized family member unlocks the step-by-step guides within the Family Account (by entering a code from the HEY CLAY box or buying the content through in-app purchases)."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/32","@type":"Question","inLanguage":"pt-PT","name":"Will all purchased sets be available in my Family Account?","acceptedAnswer":{"@type":"Answer","text":"Yes, all purchased or unlocked guides will be available for all your family members. If any purchased character is missing, go to \"Settings\" and tap the \"Restore Characters\" button."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/33","@type":"Question","inLanguage":"pt-PT","name":"Can all my children play simultaneously on different devices?","acceptedAnswer":{"@type":"Answer","text":"Yes, they can log in on multiple devices using the same Family Account, and all unlocked content will be available on each device."}},{"@id":"https://global.hey-clay.com/pt/faq#/schema/question/34","@type":"Question","inLanguage":"pt-PT","name":"What are the benefits of a Family Account?","acceptedAnswer":{"@type":"Answer","text":"• Connect parent and child accounts under one Family Account.\n• All family members can access unlocked characters. \n• Access unlocked content on up to 5 devices at the same time.\n• Easily manage unlocked content from the \"Unlocked\" tab.\n• Guides unlocked by any family member are available on all added devices.\n• One subscription plan covers the whole family.\n• See photos of the clay characters each family member adds to \"My Gallery\" and celebrate each other’s creativity."}},{"@id":"https://global.hey-clay.com/#logo","@type":"ImageObject","caption":"HEY CLAY","contentUrl":"https://global.hey-clay.com/logo/heyclay-header.webp","inLanguage":"pt-PT","url":"https://global.hey-clay.com/logo/heyclay-header.webp"}]} ``` ## Sitemap See the full [sitemap](https://global.hey-clay.com/sitemap.md) for all pages.